As we wrap up each week, each month and each year of our business we always take a moment to reflect and pay attention to the apps, strategies and ideas that made a difference in our business growth. Working “on” your business and “in” your business seem to be such an arduous task for so many small businesses. Being the bookkeeper, manager and human resource person can be extremely difficult to juggle. Our company, 3E Connections, Inc. has figured out a way to cut down on email, bill clients on time and provide exceptional customer service.
Slack is a cloud-based set of proprietary team collaboration tools and services, founded by Stewart Butterfield. Slack began as an internal tool used by their company, Tiny Speck, in the development of Glitch, a now defunct online game. Slack has transformed how our company communicates, plans and shares content for our brand and our clients. Since we’ve implemented this tool we have cut down our email usage by 45%. Working and collaborating on projects, sharing images and content has been easier with Slack.
Here A Bill, There A Bill...
Most small businesses manage their own accounts receivable and accounts payable departments. Many small businesses keep these services in house because the cost of hiring someone or outsourcing is astronomical. We have adopted Quickbooks Online as a tool to streamline our billing which ensures that we bill our clients effectively and that our clients pay us in a timely manner. From invoicing, to accepting credit card payments the robust platform supports your needs as a business owners and provides tools for your clients to pay their invoices with the click of a button. The best part is that our accounting firm has access to the platform to reconcile, run reports and close out the year.
Is The Customer Always Right?
Yes, they are. As a small business owner it’s imperative to our brand, reputation and survival that we remember this simple motto. Small businesses have to work harder and smarter to keep customers coming back. Customer service and personalized tools allow us to keep in touch with our clients and their needs. From a simple Happy Birthday card to a loyalty program implementing a plan that will bring you referrals and repeat business is crucial to your brand. Our company provides referral fees when clients sign on with us. It’s a great way to build your circle of influencers that will continue to send you business.
Small business can be a big business. Whether you have a successful company from your home office or a staff of 50, your success depends on the tools, resources and processes that you have in place. Think about how you can save money, streamline processes or cut back on workflow. There are a plethora of apps from billing to payroll that will help make your life easier. Whether it’s Slack or Quickbooks, take the next step and try one today.